Frequently Asked Questions (FAQs)

Below are some answers to FAQs to help navigate and understand the B2B website.

The Solicitation process

The B2B website will be the automated process for orders. Hall of Fame and All-Star direct accounts will get the product solicitation first. MVP direct accounts will receive the solicitation approximately a week later. The allocation for direct accounts is based on a first come, first serve basis and while supplies last. Allocations are not guaranteed and are only available while inventory lasts.

 

Preorder and Waitlist

How do I place an order?

After you login using the email address on your current CDD agreement, go to the products page to see the open products to preorder. You will see your allocation and the order close date. 

Add the product to the cart. Click the shopping cart to view and place your order. You will receive a preorder confirmation email.  You do not need to provide a payment method when placing your preorder.

Product is limited and subject to availability. Once the total overall inventory allocation is filled for a product, you will not be able to place an order for your allocation, but you can request a quantity to be on a waitlist. 

Can I add to my order or request more product?

After completing your preorder, if you want additional product (or if the product was sold out), you can go back to that same product and request a quantity to be put on the waitlist as long it is before the order close date . You’ll receive a separate waitlist confirmation email.

We do not hold product and your order is not confirmed until you place your order. Putting the item in your cart doesn’t guarantee your allocation. Your order is not complete until you get an order confirmation number.

How long do items remain in the Cart?

Your account is automatically logged out and your cart is cleared after 15 minutes of inactivity.

When will I be notified about my waitlist request?

We will let you know 2 to 3 weeks before the release for waitlist availability.

The order close date has passed. Can I still place an order or get on the waitlist?

You will not be able to request an allocation or to be on a waitlist after the Order Close Date.

 

Payments

When are payments due?

Approximately two weeks before the release date, you will receive an email with a link to submit your payment by the Finance Due Date. You will be able to pay by credit card or with your Paypal account. If you do not pay for your order by the Finance Due Date, your order will be canceled and you will receive a cancellation email notification.

I have deleted the email with the payment link. How do I pay for my order?

Login and go to the “My Account” section. Find the order and view it to make a payment. You will only be able to pay for orders that are ready for financing and that you have received the payment due email for.

What forms of payments are accepted?

We accept Visa, MasterCard, American Express and Discover Card. You can also pay via Paypal

Why am I seeing the message “You cannot add new items to cart while the current cart isn't paid”?

You have a pending payment due for an upcoming product release. You must complete that transaction before you can place an order for new product. Click on “proceed to checkout” in the shopping cart. Or click “view and edit the cart” to modify the quantity; then “proceed to checkout”.  

What happens if I click on “Cancel Payment”?

If you click the “cancel payment” button, you will cancel the order and there is no way to get it back. If you do not want to cancel payment (cancel order), you can leave the page and the product will stay in the cart until the finance due date has expired (which will also cancel the order).

Why am I seeing the message “You need to pay for the current quote first”?

You have already clicked through the Payment link on the payment due email, so now you just need to log back into your account, click on your Cart and make your payment. 

Why am I seeing “Order item has been already canceled or paid”?

Check the “My Account” section to see the status of all orders. You can see if the order was already paid or it has been canceled. The most common reasons for an order to be canceled: you didn’t pay for the order before the Finance Due date or you clicked on the “cancel payment” button. 

 

My Account

After you login, click on your name and you’ll go to the My Account Page. You will see your contact information, Billing and Shipping information as well as recent Orders.

Where can I find my order history?

Click on My Orders. You can view your Order details and print a copy for your records.

Where can I find the Status of my waitlist requests?

Click on My Waitlist.  You can see Waitlist requests and status

How do I change my password?

If you would like to reset your password, go to My Account and click “Change Password” under Contact Information. You’ll need to enter your current password and enter your new password twice; then hit the save button. Or use the “Forgot Your Password” option on the login page to get emailed a link to change it.

How do I change my billing address?

Click on Address Book. Under your default Billing Address, click on “Change Billing Address”. 

How do I change my shipping address?

You cannot change your shipping address. Your shipping address will be your store location per your current CDD agreement and all orders must ship to your store. If you have moved, please contact dealer_services@upperdeck.com 

How can I manage my stored payment methods?

Under My Account, click on Stored Payment Methods and make changes to your credit card (and delete them). To store a credit card for future orders, you have to first save it when you complete a payment